AVMA LIFE Online Bill Pay

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Attention

If you plan to mail in your payment please use the correct address below that pertains to your payment:

Promissory Note

AVMA LIFE Trust
Attn: Promissory Note
P.O. Box 206018
Dallas, TX 75320-6018 USA

Insurance Premium

AVMA LIFE Trust Program Administrator
P.O. Box 660243
Dallas, TX 75266-0243 USA

Simply enter the requested information, as shown on your Insurance Premium Statement and click Login for your account options. If you have any questions, please contact a Customer Service Representative at 1.800.621.6360 or email CustomerService@AVMALIFE.org.

Frequently Asked Questions

  • How do I set up a payment with my personal bank account for online bill pay?

    Below is the information you may need:

    AVMA LIFE Trust Program Administrator
    P.O. Box 660243
    Dallas, TX 75266 USA
    Phone number: 800.621.6360
    Account number: Use your subscriber ID number found on your invoice.
  • What are the insurance policy requirements for policy cancellation and refund?
    If a member elects to cancel his/her policy, a written request signed by the owner of the policy is required in order to process the cancellation.

    All policy cancellation and refund requests must also include the following:

    • Name of the member, as it appears on the policy
    • Policy number found on the member’s policy
    • Subscriber ID number found on the insurance premium statement
    • Effective date of policy cancellation

    Policy Cancellation and Refund

    If a refund is due to the member for a mid-term policy cancellation, a refund will be issued within 30 days of receipt of the cancellation notice. Refund payments will be issued in the same manner in which the member submitted payment (i.e. credit card, ACH, or check).

    Policy Cancellation requests should be sent to:

    AVMA LIFE Trust Program Administrator
    1200 E. Glen Ave.
    Peoria Heights, IL 61616 USA
  • What transaction currency is accepted?
    Payments are only accepted in U.S. dollars.

  • How can I access the AVMA LIFE online bill pay privacy policy?
    Click here to view the AVMA LIFE online bill pay privacy policy.

  • What is the security method for the transmission of payment data?
    AVMA LIFE online bill pay secures your personal information from unauthorized access, use, or disclosure. AVMA LIFE online bill pay secures the personal identifying information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

    For risk management and for processing certain types of follow-up transactions (for example, recurring billing or refunds), our credit card vendor, Authorize.Net®, will store customer payment information in a highly secured database for a limited period of time. However, all sensitive or personal identifying member information that is stored by Authorize.Net® will be masked in the Merchant Interface and in merchant reporting. Additionally, in order to maintain compliance with credit card security compliance programs, internal access to member information is highly restricted. Once member payment information has been stored for 120 days (from the date it was originally received), Authorize.Net® purges the full information and stores only masked information.

  • May I pay my promissory note here?
    No. If you are attempting to pay your promissory note payment, please mail your check to the following address:

    AVMA LIFE Trust
    Attn: Promissory Note
    P.O. Box 206018
    Dallas, TX 75320-6018 USA

Still have questions?

AVMA LIFE representatives will be readily available to assist you with any questions regarding your coverage. Just call 800.621.6360 any time Monday through Friday from 7 a.m. to 7 p.m. CST or email CustomerService@AVMALIFE.org.

Contact Us

AVMA LIFE Trust Program Administrator
1200 E. Glen Ave.
Peoria Heights, IL 61616

phone. 800.621.6360
fax. 866.817.9009
e. CustomerService@AVMALIFE.org